Refund Policy

This Refund Policy explains how Sword Tech Labs LLC handles refunds for playdesk's All-in-One plan. It forms part of our Terms of Service, and terms not defined here have the meaning given there.

This policy covers subscription fees you pay to playdesk. It doesn't cover payments your venue takes from its own customers through playdesk, such as bookings, POS sales or wallet top-ups. Those refunds are handled by the venue under its own policies.

Every account starts with a free 14-day trial with full access, and no credit card is needed to start one. You won't be charged automatically when the trial ends. You only pay if you choose to subscribe. We encourage you to set up your spaces, run real bookings, and try the POS during the trial to make sure the platform fits your venue.

Because you can fully evaluate the Service for free before subscribing, subscription charges are final once a billing period has been paid. We don't refund:

• the current or any past billing period, whether or not you used the Service during it;
• partial months after you cancel;
• a change of mind after payment has been taken; or
• accounts suspended or terminated for breaching our Terms of Service.

You can cancel any time from your account settings. Cancelling stops all future charges, and you keep full access until the end of the billing period you've already paid for. You can export your data during that time and for 30 days after your account closes.

If you remove bookable spaces partway through a billing period, the unused portion is credited against your next invoice automatically. Credits can't be paid out in cash, and any unused credit lapses if you close your account.

We'll refund all or part of a charge in these situations:

• Billing error: you were charged the wrong amount, charged twice for the same period, or charged after a cancellation should have taken effect. We refund the incorrect amount in full.
• Unauthorized charge: your payment method was used without your permission, as confirmed by our payment processor's fraud review.
• Extended outage caused by us: the Service was unavailable for more than 24 consecutive hours, or more than 48 hours in total in a billing period, because of a fault on our side. We refund or credit a proportionate share of that period's fee.
• Price increase without notice: you were charged a higher price without the 30 days' notice our Terms of Service require. We refund the difference.
• Legal requirement: a refund is required by mandatory law in your jurisdiction. Nothing in this policy limits rights you have that can't be excluded by law.

We may also make a goodwill refund or credit in other exceptional cases, at our discretion. Doing so once doesn't create an obligation to do it again.

Refunds are based on what you paid after any regional pricing or discount, not the standard list price. Taxes are refunded in proportion to the refunded charge.

Email [email protected] within 60 days of the charge with:

• the email address on your account and your venue name;
• the date and amount of the charge; and
• a short description of what went wrong.

We'll review your request and respond within 5 business days. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank or card issuer.

If you have a billing concern, please contact us first. Most issues are sorted out quickly. If you file a chargeback without contacting us, we may suspend your account while the dispute is investigated. Your data stays safe, and we'll restore access once the dispute is resolved in your favor or the balance is settled.

We may update this Refund Policy from time to time. The date at the top shows when it last changed. Changes apply only to charges made after the updated policy takes effect.

Questions about this policy or a charge can be sent to [email protected].